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Privacy Policy

Notice of Privacy Policy 

Please read this privacy policy carefully and in its entirety before engaging in and programs, courses or products or using www.vanessabauer.ca (hereinafter referred to as the “SITE”). 


This privacy policy is here to better serve those who are concerned with how their information is used online. The following describes what type of information is collected, how it is used and measures we take to protect it.

IMPORTANT NOTE: By using the Site and/or purchasing, viewing, downloading, or otherwise signing up to receive the Bauer Counselling & Psychotherapy email list newsletter, social media posts, blog posts, courses, counselling, psychotherapy & coaching services, guides, eBooks, forms, worksheets, workbooks, website materials, programs (hereinafter collectively referred to as the “Site, Courses, Services, and/or Products”), you voluntarily agree to be bound by this Privacy Policy.

If you have any questions about this Privacy Policy, please contact: support@vanessabauer.ca

HOURS OF OPERATION:
Bauer Counselling & Psychotherapy offers the following hours of operation: Monday - Thursday from 9:00 AM EST to 5:00 PM EST. All client communication will be responded to within 1 business day (24 hours) or sooner during regular business hours. This includes responses inside the Thriving Beyond Anxiety Facebook group or Facebook Business page. Communication will be responded to within 48 hours outside of regular business hours. Business hours are subject to change and appropriate notice will be given at such times.

If you do not agree with the terms of this Privacy Policy, do not use or browse the Site.

1. Definitions

  • “Company”, “We”, “I”, “Our”, or “Us” means Bauer Counselling & Psychotherapy, Thriving Beyond Anxiety Site and Program and www.vanessabauer.ca

  • “Content” means any and all written, visual, video, or audio information contained on the Site, including, but not limited to, any and all emails received from Vanessa Bauer, Bauer Counselling & Psychotherapy, or www.vanessabauer.ca, and any and all written or downloadable material purchased, viewed, or otherwise offered on www.vanessabauer.ca such as blog posts, graphics, designs, documents, information, templates, and materials.

  • “Personal Information” means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person, or to identify an individual in context. For example, personal information includes, among other things, your name, address, email address, telephone number, credit card information, site behaviour, etc.

  • “Site, Courses, Services, and/or Products” means www.vanessabauer.ca, Content, email list, social media posts, blog posts, courses, coaching services, guides, eBooks, forms, worksheets, workbooks, website materials, programs available on the Site.

  • “Site” means www.vanessabauer.ca  and any and all of the Company’s associated pages, tabs, landing pages, forms, or sub-pages.

  • “You” or “Your” means the user, customer, or viewer of the Site.


2. COMPANY STATEMENT:
The Site and its Content are owned by Bauer Counselling & Psychotherapy.

Bauer Counselling & Psychotherapy  is committed to protecting your Personal Information. We will only collect or use your Personal Information in accordance with the Privacy Policy herein.

3. ONLINE POLICY ONLY:
This online privacy policy applies only to information collected through our website and not to information collected offline.

4. PRIVACY POLICY:
Personal Information You Provide:  When using the Site, and in filling out forms, purchasing products, participating in programs, providing comments, or contacting us, you may be asked to enter your name, email address, website address, mailing address, phone number,  payment or credit card information or other information.  We use this information to deliver the product purchased, respond to a survey or communication, such as an email or participation in another site feature,  or information requested, to improve the performance and applicability of the Site, and to provide you with educational content, newsletters, promotions, and special offers.

You may, however, visit our site anonymously.
Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the do we use cookies section below for information about cookies and how we use them.

How do we use your information?:
We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, participate in programs or use certain other site features in the following ways:

  • To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to better service you in responding to your customer service requests. To quickly process your transactions.

  • To administer promotion, survey or other site features.

  • If you have opted-in to receive our email newsletter or free e-book reports, we will send you educational and marketing emails.

If you would no longer like to receive promotional emails from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

 

If you have not opted-in to receive email newsletters, you will not receive these emails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our email list and receive email communications from us. 

 

As you browse The site, advertising cookies will be placed on your computer so that we can understand what you are interested in.

5. Personal Information Automatically Collected:
Through use of the Site, the Company may use data collection technology, such as Google Analytics (hereinafter referred to as the “Data Collection Companies”) to collect information related to your use of the Site. Generally speaking, this includes information about your geographic location and Site behaviour. The Data Collection Companies also provide us with information about what type of device or software you use, your IP address (with location information), and whether you view the Site on mobile, tablet, or desktop.

We collect this information for statistical purposes only and to improve the viewer experience.

What if the Personal Information we have about you is incorrect or you want to update it?
If the Personal Information we have collected about you is incorrect or incomplete in any way, or you would like to update what we have, please contact Vanessa Bauer at support@vanessabauer.ca. We will make the appropriate corrections when notified, as long as the corrections requested to be made are not incorrect or fraudulent in any way.

6. When do we collect Personal Information?
We collect Personal Information from you when you purchase, order, or sign up on and for the Site, Courses, Services, and Products, download our freebies or resources, subscribe to our newsletter, fill out a form, browse the Site, view Content, make purchases, and/or enter any of your Personal Information on the Site. If you're just viewing the Site, you won't be required to provide personal information to browse.

If you're outside of the EU: if you sign-up to receive any freebies, downloads, webinars, recordings, courses, or services from the Company, or purchase any products or services from us, you will automatically be added to our email list to receive free email messages from us. You can unsubscribe at any time by clicking "UNSUBSCRIBE" at the bottom of each email. If you have any questions, or difficulty unsubscribing from those emails, email Vanessa Bauer at support@vanessabauer.ca  to be unsubscribed from future messages.

If you're IN the EU: if you sign-up to receive any freebies, downloads, webinars, recordings, courses, or services from the Company, or purchase any products or services from us, you will only be added to our email list to receive free email messages from us if you affirmatively consent to receiving such messages. You can unsubscribe at any time by clicking "UNSUBSCRIBE" at the bottom of each email. If you have any questions, or difficulty unsubscribing from those emails, email Vanessa Bauer at support@vanessabauer.ca  to be unsubscribed from future messages.

7. How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

8. Do we disclose the information we collect to outside parties?
In general, we DO NOT sell, trade, or otherwise transfer to outside (third) parties your Personal Information for marketing or advertising purposes, except for the following purposes:

  • In order to comply with an investigation, law enforcement inquiry, government entities, courts, or other third parties as required or allowed by applicable law, such as for legal and/or safety purposes.

  • Third-party service providers that provide products, tools, platforms or services to us, such as email-list building, website management, customer service, account maintenance, and performing other activities and services related to the management and running of our company. 

  • Social media platforms, such as Facebook, Instagram, Twitter, Pinterest, etc. that offer functionalities and services to use their services through our website (i.e., pinning an image to Pinterest, sharing a link to Facebook). If you use those functionalities on the Site, your information will be shared with those platforms to complete those functions and activities. 

  • Third-party advertising purposes, such as advertising on social media platforms (i.e Facebook and Instagram) to track and categorise your interests and behaviour on our Site for the purposes of marketing and advertising to you. We share information with these companies, and these companies may collect information, including your actions taken on the Site, through tracking methods such as Cookies. These third-parties may also possess or get information about you from your behaviour/actions: directly with the third-parties; on/from other websites, mobile apps, or companies that the third-party companies work with; or from your interactions with advertisements the third-party companies show you. The information that these companies collect or that we share may be used to customise or personalise the advertisements that are displayed to you.

We may disclose your Personal Information to our subsidiaries, contractors, subcontractors, assigns, affiliates or successors in interest when necessary to carry out our business functions.  This may include website hosting partners and other parties who assist us in operating our website, email service, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. If you make your personal information available to third parties through our Site, Courses, Services, and/or Products, Bauer Counselling & Psychotherapy. is not responsible for any unauthorised use by that third party.

It's also important to note that we DO NOT allow third-party behavioural tracking.

How can you opt-out, remove or modify information you have provided to us?

To modify your email subscriptions, you can find an unsubscribe link at the bottom of each email. Please note that due to email production schedules you may receive any emails already in production. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

9. Third-Party Links:

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about any issues you experience with linked-to sites by emailing us at support@vanessabauer.ca

10. Do you use 'cookies' or social media pixels?
Cookies. We, and third-parties as described earlier, herein, use cookies and collect information from the computer, mobile phone, or other device you use to access the Site, read our emails, or view our advertisements. This information is automatically collected. Cookies are small data files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current Site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.

  • Compile aggregate data about site traffic and site interactions in order to offer better Site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

  • To personalise your experience and better understand customers’ preferences for our marketing and business purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

While you may disable the use of cookies through your browser’s settings or options page, you may lose some of the features and functionality of the Site, Courses, Services, and/or Products, as cookies are necessary to help track and enhance your experience on the Site.

Pixels. Yes.The Company DOES USE social media pixels (Facebook pixels) to track visitors to the Site so we can tailor advertisements towards those visitors on various social media platforms, including: Facebook and Instagram. The Company reserves the right to use pixels in accordance with the terms of the social media platform.

11. Password Privacy:
While using the Site, Courses, Services, and/or Products, you may create a username and/or password for login. It is your responsibility to keep the username and password safe. You are also responsible for any actions which occur through the use of your username/password, whether completed by you directly or through the use of your account. You shall notify us immediately by email at support@vanessabauer.ca  of any unauthorised use of your login information or any other security breach. Please log out at the end of each session to prevent any unauthorised use of your account or login information. 

You may not share your username/password or login information with anyone other than yourself. We are not responsible or liable for any loss or damages as a result of your failure to protect your login information or your unauthorised sharing of the same.

12. Google Ads & Analytics:
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for you. We are not currently using Google Ads on the Site, although this may change in the future.

We have implemented the following through Google Analytics: Demographics and Interests Reporting.

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

To Opt-Out of Google Ads: You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.

13: Changes to the Policy: 
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on May 7, 2024.

14: Questions and Feedback: 
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You can email us at support@vanessabauer.ca

15. Complaints: 
Bauer Counselling & Psychotherapy offers support to our clients, a complaints handling procedure which we will use to try to resolve disputes when they first arise, with a solution that is mutually agreeable to both the client and Bauer Counselling & Psychotherapy. Please let us know if you have any complaints or comments at support@vanessabauer.ca.

16. Privacy Policy + Terms & Conditions+ Disclaimer 
Please read our Privacy Policy, Terms & Conditions & Disclaimer before using the Site. Thank you.

Updated May 7, 2024
 

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